Support
| Support FAQ | ||
1. About this FAQ This FAQ tries to answer the most common questions asked by customers when they first connect to Localdial.Com. If you have any further questions after reading this FAQ please mail support@localdial.com. 2.1 What is my email address? It is <username>@localdial.com . (bloggs@localdial.com)If you wish to use multiple email addresses then use the format : <anything><username>@localdial.com . (joe.bloggs@localdial.com) . 2.2 What number should I call to connect to Localdial.Com? 01534 873873 2.3 What are the server settings?
2.4 How do multiple email addresses work? We have included full instructions here for Outlook Express. 3.1 What is the URL of my home page? It's http://www.localdial.com/users/<username> 3.2 How do I upload my web pages? When uploading your pages please remember the following:
3.3 How big is 10 meg? It is the equivalent of about 2500 pages of text. Pictures take up far more space than text files. To conserve space, you should use pictures that are jpegs rather than gifs, when this is possible. 3.4 Does Localdial.Com have a web cache? Yes. It's proxy.localdial.com, port number 3128. A web-cache stores copies of pages viewed on a local machine and, if it hasn't been updated, will get the page from this local store. This will make downloading these pages faster. 4.1 What is Usenet? News (or Usenet as it is also called) is like a huge international bulletin board. It consists of over 20,000 discussion groups, each on its own topic, to which people send messages (called news articles) which can be read by people all over the world. Almost everyone who has access to news will be able to read any messages you send (post) to usenet within a day or so. Localdial.Com gives you access to any of the newsgroups available to them, except for a few because of their illegal content. These articles are sorted into groups - these are collections of articles (usually) connected to a particular subject. These groups are collected together under sub-headings known as a hierarchy. Some groups have only two words in the their title (for example news.answers). Other have more (for example comp.sys.ibmpc.games.flight-sim) and will usually give some clue as the general subject of the group. The following are some of the main divisions:
Most newsgroups available contain FAQ's - this stands for Frequently Asked Questions (this is a FAQ file). A FAQ is a list of the answers to the questions that appear on the group over and over again. They can be a very good starting point for research into a topic as they will often have details of where to go for more information. They also often give details of what type of articles are welcomed into that particular group. Binary groups are also useful. A binary is a computer program or something else (such as a picture or a word file) which is other than plain text. They are only posted to binary groups. These will have binary somewhere in their name. With Atlantis the decoding is very simple and these files can be viewed or used almost instantly. 4.2 Can I connect to Localdial.Com news server when not connected via a Localdial.Com Account No. This is to stop our server being overloaded by non-Localdial.Com users. 5.1 Can I send mail via the Localdial.Com mail server when I'm not dialled into Localdial.Com? No. This is because people were misusing the open server to send Unsolicited Commercial Email. Only people dialled into Localdial.Com or sending mail to Localdial.Com customers can use it now. 5.2 Can I read my Localdial.Com mail when logged in via another ISP/from work? Yes. Set up a POP3 client (Outlook Express, Eudora Lite, Pegasus) to collect mail from mail.localdial.com This server is open to connections from all over the world. 6.1 Does Localdial.Com Support V.90? We are running the V.90 code, the number to dial is 01534 873873 6.2 What are attachments? A file attachment can be any kind of computer file, a picture, a spreadsheet, a database or a binary executable. Before a file can be sent with an email message it must first be encoded. Outlook Express and many other 32bit mail clients handle the encoding when you select the file to be attached. Once the file has been encoded, it will be inserted in the message body and sent with your message. When you receive an attachment it will as a Paper clip attached on your mail if using Outlook Express other mail programs display an attachment differently.Once you click on the paper clip it will ask you to either "open file" (on the understanding you have a program installed on your PC that will open the file extension that you have received) Or "Save to Disk" where you can specify where to put it on your hard disk/floppy disk for viewing later. 6.3 What is the Internet? The Internet is a network of computers all over the world which connect to each other using a network protocol called TCP/IP. When you are dialled into Localdial.Com your machine is part of the Internet. You can use the Internet to exchange electronic mail or to look at the Web. The Web is a vast collection of documents stored all over the Internet complete with pretty pictures and sounds. Most of your use of the Internet will probably be looking at Web pages and sending email. 6.4 How do I close my account? Telephone Localdial.Com on 872872 during office hours. 7. Contacting Technical Support Support will be available from 08:00 to 21:00 Monday to Friday and from 18:00 to 21:00 on both Saturday and Sunday. For support call 872872. We also answer mail sent to support@localdial.com When sending mail to support it is important you include as much information as possible. This cuts down on the amount of time it will take to answer your question. When you are getting an error message make sure you tell us exactly what the message is. Information to be included with all queries:
Information to be included with Modem problems:
8. Glossary Some terms you'll see used and what they mean:
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